Topps Tiles, a leading home and DIY retailer, has reported record first half revenues, attributing its success to its omnichannel strategy.

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In the 26 weeks to 1 April, the retailer posted revenue of £130.5mn, up 9.5% compared with the same period last year. Online sales climbed £10.1mn, up from just £1.1m for the same period last year. Approximately £9mn of revenue growth related to the acquisition of Pro Tiler Tools and the launch of Tile Warehouse in 2022.

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Like-for-like sales increased by 3.5% in the second quarter, while sales were up 4.3% in the first half. Topps Tiles CEO Rob Parker said, “Our performance across the first half has been good, with a record period for group revenues, supported by like-for-like sales growth in Topps Tiles of 4.3% and an excellent post-acquisition performance from Pro Tiler Tools.”

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The retailer also claimed that it remains “strongly cash generative” with the balance sheet, cash flows and profitability remaining in line with its expectations. Topps Tiles is ranked as a Top150 retailer in RXUK’s 2023 Top500 report.

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Topps Tiles’ omnichannel strategy has been key to its success. The retailer has invested in its online presence, with a focus on providing customers with a seamless shopping experience across all channels. This includes the launch of its new website, which offers customers a more intuitive and personalised shopping experience.

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The retailer has also invested in its store network, with the opening of new stores and the refurbishment of existing stores. This has enabled Topps Tiles to provide customers with a more engaging and immersive shopping experience.

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Topps Tiles has also invested in its customer service, with the introduction of a new customer service team and the launch of its ‘Tile Expert’ service. This service provides customers with expert advice and guidance on tile selection and installation.

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Sources: https://internetretailing.net/topps-tiles-omnichannel/